Privacy Policy – Toronto Tow Truck

Effective Date: December 16, 2024

At 15202973 Canada Inc. (operating as Toronto Tow Truck), we value your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, and protect your information in compliance with Ontario law.

1. Information We Collect

When you request towing or roadside assistance, we may collect:

First and last name
Phone number
Vehicle make, model, and license plate number
Service location and towing details

2. How We Use Information

We use the information you provide only to:

Provide towing and roadside assistance services
Dispatch tow trucks and drivers to your location
Maintain service records and invoices
Comply with legal and regulatory requirements in Ontario

We do not sell, rent, or share your personal information with third parties.

3. Data Storage and Retention

Customer service records are stored securely in hard copy forms in our tow trucks and office.
Under the Ontario Towing and Storage Safety and Enforcement Act (TSSEA), we are legally required to keep service records for 2 years.
After the 2-year retention period, records are securely destroyed.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure.

5. Your Rights

You have the right to request access to or deletion of your personal information where legally permitted.

To make such a request, please contact us:
📧 Email: torontotowtruck.ca@gmail.com

📞 Phone: (647) 863-6271

6. Updates to This Policy

We may update this Privacy Policy as needed. Any updates will be posted on this page with a revised effective date.